I find the gap between how products are designed and how people experience them.
UX Researcher and Product Designer with a background in special education and six years of research that ships across EdTech, AI, and consumer technology.
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Research That Moves Things
Generative and evaluative research that shapes product strategy, redirects roadmaps, and influences the decisions that matter — not just the deliverables.
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Built for Edge Cases
A special education background means I instinctively look for the users a product wasn't designed for. They're usually the ones who reveal what it's actually missing.
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AI-Native Practice
I don't just research AI products — I build with them. I used Claude Code to develop original research tooling and use AI-assisted synthesis in my day-to-day practice.
A little about me
I came to UX design from special education, which made me especially attuned to what it looks like when systems fail the people they're supposed to serve. That background shapes everything about how I work. I'm drawn to edge cases; the users that get designed around rather than designed for.
Sometimes people in tech fall in love with hard problems.
The users I care about just want things to work.
Over six years as a senior product designer and lead UX researcher at Backpack Interactive, I've done both halves of that job: running research that reframes what teams think they're building, and designing the experiences that come out the other side.
I've driven build-vs-buy decisions, redirected roadmaps, built research practices from scratch, and spent most of my career making complex systems feel simple for people who don't have time for anything else.